Welcome Letter from Kraków Airport

It is a great honour for Kraków Airport to host the 12th edition of ACI EUROPE’s Regional Airports’ Conference & Exhibition.

Kraków Airport is the largest regional airport in Poland, serving nearly 7 million passengers. More than 130 direct connections from Kraków Airport offered by 24 legacy and low-cost carriers, the high standard of service and the modern infrastructure allow us to compete with European leaders in the group of airports serving 5-10 million passengers a year. Kraków Airport’s activity is appreciated by the aviation industry, as evidenced by the ASQ Awards 2016 awarded by Airport Council International in 2017 for the improvement of customer service quality.

Comprehensive approach to management requires long-term planning, continuous monitoring of the changing trends in the aviation industry, skilful anticipation of change and discerning challenges facing the industry.

A challenge Kraków Airport is facing is the completion of investments included in the Master Plan for Kraków-Balice Airport 2036. In the perspective of the next 20 years, we are going to invest about one billion zlotys in infrastructure development. The key elements of the Master Plan are the construction of a new runway, expansion of the passenger terminal, extension of the apron and moving the cargo terminal to a new location. The scheduled investment projects are correlated with the development strategy for air services and non-aviation services.

Kraków Airport – like any other airport – is a part of a region and a key element of its transportation system. Its development translates directly into higher economic position, improved social capital and more tourist traffic. The growing touristic and business potential of Kraków and Małopolska, on the other hand, is the foundation of the airport’s development.

At the beginning of 2019, Kraków came in first in a ranking by the British consumer portal Which? in the Best City Breaks in Europe category. And in 2018, the travel website Tripadvisor placed our city among the top 10 cities in the world. These examples confirm Kraków’s “must see” position on the map of tourist destinations.

Visitors to Kraków and Małopolska can choose between many attractions – from the wide range of galleries, modern museums and world-class festivals to UNESCO World Heritage sites and places of cultural heritage.

In addition to their touristic values, Kraków and Małopolska are also a great destination for international investment due to the availability of qualified personnel and an attractive business environment. This is where science and new technologies come together, and it is a rapidly developing startup centre.

Kraków is in the lead of European cities with the greatest growth potential in the tech sector in a CBRE ranking EMEA Tech Cities, and it took the high 6th place in a ranking by Tholons Services Globalization CITY INDEX 2018. This is the highest position out of all European cities in terms of the best location for BPO/SSC investments. The capital of Małopolska also holds the fDi’s title of Polish Cities of the Future 2017/18 given by Financial Times.

An important part of Małopolska’s business is the MICE industry. 6 thousand meetings were held in Kraków in 2017, out of which congresses and conferences accounted for 4.3 thousand.

I believe you will have a fruitful stay in Kraków. I hope that by sharing our knowledge and experience in a good discussion we will contribute to the development of the industry and start new business relationships.

We will do our best to show you the beauty of our city, with the hope that you will come back to Kraków and Małopolska as tourists and as business partners.

Radosław Włoszek
President of the Board, Kraków Airport