Welcome Address by Armando Brunini, Vice-President ACI EUROPE Board, Chief Executive Officer, Naples International Airport & President, Convention Bureau Naples & Olivier Jankovec, Director General, ACI EUROPE
Large airline groups continue to consolidate and even LCC's such as Ryanair are changing strategy on which airports they serve, other smaller players are disappearing. Business models such as Long Haul LCC and new more efficient regional aircraft are changing route dynamics. What does this mean for regional airports? Our expert panel will discuss the risks and opportunities.
Introduction by Session Chair & Defining Presentation John Strickland, Director, JLS Consulting
Panel Discussion Graeme Ferguson, Corporate Development Director, Manchester Airport Group Andrea Andorno, Chief Commercial Officer, Meridiana David O’Brien, Chief Commercial Officer, Ryanair Montserrat Barriga, Director General, European Regions Airline Association (ERA) Olga Krasowska, Manager, Airport Operations, European Business Aviation Association (EBAA) Roger Estefors, Spokesperson on Regional Airports for the Assembly of European Regions AER
Introduction by Session Chair Chair: Jérôme Lepage, Vice-Chair of the ACI EUROPE Commercial Forum & Business Development Director, JCDecaux
Defining Presentation Simon Best, Counter Intelligence
Panel Discussion Salvatore Landolina, SAGAT Administration Planning, Control and ICT Manager, Turin Airport Stéphanie Metz-Thevenod, Executive Vice President Marketing & Digital Duty Free Global, Lagardère Travel Retail Marco de la Feld, Business Strategist, ENCO srl Giovanni Russo, Director of Operations, Geneva Airport Senior Representative, Quinta Consulting
Regional airports compete to grow and be profitable. One of the unique selling propositions of a regional airport should be an easier, less stressful passenger experience. Key questions to be considered in this session will be:
What does good look like in measuring and recording passenger feedback?
What are the key pressure points now in passenger experience and what are progressive airports doing to make them better?
What are your airline customers looking for to enhance the passenger experience and how are you responding?
What are the trade offs between cost and experience and where do you draw the line?
Introduction by the Chair Niall MacCarthy, Vice-Chair of the ACI EUROPE Regional Airports Forum & Managing Director, Cork Airport
Presentation Naples case study Alessandro Fidato, Chief Operating Officer, Naples International Airport
Panel Discussion Max Schintlmeister, Managing Director, Airport Excellence SL Andys Frangos, Senior Manager Operations, Larnaca Airport Valentina Lener, Head of the Legal Department, ASSAEROPORTI Pierre Fernemont, Marketing and Development Manager Lille, Airport Andreas Hofmann, Director Business Development, Amorph Systems GmbH Daniel Burkard, Deputy Airport Director, Director External & International Relations, Director Non-Aviation Development, Moscow Domodedovo Airport