We are pleased to offer the following airport tour as part of the delegate package – please ensure that you indicate that you would like to attend when you register online.
WEDNESDAY 22 MAY 2019 – 14.30 – 16.30
14.30 – Coach will pick up attendees from the Park Inn by Radisson Hotel
15.00 – Tour
16.30 – Tour ends – please note that transport will not be provided back to the city from the airport – if you are catching a flight in the evening, please take your luggage with you.
By taking a close look at what goes on in the departure and arrival areas, the participants of the tour of the airport will put themselves in the shoes of our passengers. The ever-growing passenger traffic, continuous increase in the quality of passenger services and always being ahead of our clients’ expectations are Kraków Airport’s main challenges for the upcoming years, and during our tour of the terminal we will give our participants a live demonstration of how we face those challenges. The participants will also see infrastructure completed in 2016 as part of a project aimed at comprehensive modernisation and expansion of the passenger terminal. Kraków Airport’s uninterrupted participation in ACI Airport Service Quality (ASQ) programme since 2007 and the Best Improvement award for the year 2016 in the Europe category will serve as a great pretext to share our experience with customer service and with implementing new amenities in order to cater for our passengers (such as free phones for passengers, relaxation exercises with personal trainers in the departure area or an entertainment zone with activities for passengers in the common area).
Please note that, when you register online, you will need to provide information from your passport/ID card.